Investor Charter in respect of Investment Adviser (IA)

Kristal Advisors' commitment to investors under SEBI's Investment Adviser framework — our vision, the services we provide, how to raise a grievance, and your rights and responsibilities.

Vision and Mission Statements for investors

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Details of business transacted by the Investment Adviser with respect to the investors

To enter into an agreement with the client providing all details including fee details, aspect of conflict of interest disclosure and maintaining confidentiality of information.
To do a proper and unbiased risk-profiling and suitability assessment of the client.
To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
To conduct audit annually.
To disclose the status of complaints on its website.
To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional / local office details on its website.
To employ only qualified and certified employees.
To deal with clients only from official number.
To maintain records of interactions with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

Details of services provided to investors (No indicative timelines)

Onboarding of clients

Sharing of agreement copy.
Completing KYC of clients.

Disclosure to clients

To provide full disclosure about its business, affiliations and compensation in the agreement.
To not access client's accounts or holdings for offering advice.
To disclose the risk profile to the client.

Investment advice

To provide investment advice to the client based on the risk-profiling of the client and suitability of the client.

Details of grievance redressal mechanism and how to access it

1In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.

2If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI's SCORES portal — a centralised web-based complaints redressal system. SEBI takes up complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

3With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

Expectations from the investors (Responsibilities of investors) — Do's

1Always deal with SEBI registered Investment Advisers.

2Ensure that the Investment Adviser has a valid registration certificate.

3Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.

4Always ask for your risk profiling before accepting investment advice. Insist that the Investment Adviser provides advisory strictly on the basis of your risk profiling and takes into account available investment alternatives.

5Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.

6Assess the risk-return profile of the investment as well as the liquidity and safety aspects before making investments.

7Insist on getting the terms and conditions in writing, duly signed and stamped. Read these terms and conditions carefully, particularly regarding advisory fees, advisory plans and category of recommendations, before dealing with any Investment Adviser.

8Be vigilant in your transactions.

9Approach the appropriate authorities for redressal of your doubts / grievances.

10Inform SEBI about Investment Advisers offering assured or guaranteed returns.

Don'ts

1Don't fall for stock tips offered under the pretext of investment advice.

2Do not provide funds for investment to the Investment Adviser.

3Don't fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don't let greed overcome rational investment decisions.

4Don't fall prey to luring advertisements or market rumours.

5Avoid doing transactions only on the basis of phone calls or messages from any Investment Adviser or its representatives.

6Don't take decisions just because of repeated messages and calls by Investment Advisers.

7Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment Advisers.

8Don't rush into making investments that do not match your risk taking appetite and investment goals.

9Do not share login credentials and passwords of your trading and demat accounts with the Investment Adviser.